Legal
Terms of sale
Last updated 1 November 2026
Sample text for the Brillmoor template. Replace it with a policy written for your own business.
1. Orders
An order is confirmed when you pay a deposit of 50%. The balance is due when you collect your glasses.
2. Prices
Frame prices include single-vision lenses with anti-reflection coating. Lens upgrades are priced separately and agreed before we place your order.
3. Collection
Glasses are usually ready in five working days. We will hold them for three months. After that, we may charge for storage or dispose of them.
4. Non-adapt guarantee
If you cannot get used to new lenses, tell us within 60 days. We will check them and, if needed, remake them once at no cost.
5. Warranty
Brillmoor frames carry a two-year warranty against manufacturing faults. It does not cover accidental damage, loss or normal wear of lens coatings.
6. Refunds
Because glasses are made to your prescription, we cannot refund them for a change of mind. This does not affect your statutory rights if goods are faulty.
Questions about this page? Email hello@brillmoor.com or write to Brillmoor Opticians, 27 Marlowe Street, Bristol BS1 4QA.