Legal
Privacy policy
Last updated 1 November 2026
Sample text for the Brillmoor template. Replace it with a policy written for your own business.
1. Who we are
Brillmoor Opticians is an independent optician at 27 Marlowe Street, Bristol. We are the controller of the personal information described here.
2. What we collect
When you book or visit, we collect your name, contact details, date of birth and clinical records from your eye exam, including your prescription and retinal images.
When you use this website, we collect the details you type into our forms and basic, anonymous analytics about how pages are used.
3. Why we use it
To provide eye care and make your glasses, to send appointment reminders, to claim NHS fees on your behalf, and to meet our legal duties as a healthcare provider.
4. How long we keep it
Clinical records are kept for ten years after your last visit, or until a child turns 25, in line with professional guidance. Website enquiries are deleted after twelve months.
5. Who we share it with
Only with people who need it to look after you: lens laboratories, the NHS when we claim a fee, and your GP or hospital if a referral is needed. We never sell your data.
6. Your rights
You can ask to see, correct or delete the information we hold about you, or object to how we use it. Contact us and we will reply within one month. You can also complain to the Information Commissioner’s Office.
Questions about this page? Email hello@brillmoor.com or write to Brillmoor Opticians, 27 Marlowe Street, Bristol BS1 4QA.