FAQ
Questions we hear at the counter.
If yours isn’t here, call us or write in. Real people answer, usually the same day.
01
Eye exams
How often should I have an eye exam?
Every two years for most adults. Every year if you are over 70, diabetic, have a family history of glaucoma, or if your optometrist advises it.
Do you do NHS eye tests?
Yes. If you qualify, the exam is free and we claim it for you. Bring proof of eligibility, such as a benefit letter or HC2 certificate.
Can I bring my child?
Please do. Children’s exams are free under 16, and we use pictures and games instead of letters for younger children.
02
Frames and lenses
How long do glasses take?
Usually five working days, as we cut lenses in our own workshop. Complex varifocals can take up to ten.
Can you put new lenses in my old frame?
Almost always. We check the frame first and tell you honestly if it is too fragile to glaze.
Do you sell sunglasses?
Yes, with or without a prescription, in polarised or tinted lenses.
03
Payment
What does a pair of glasses cost?
Frames start at £145 and include single-vision lenses with anti-reflection coating. Varifocals and thinner lenses cost extra.
Do you accept NHS vouchers?
Yes. The voucher value comes off the total price of your glasses.
Can I spread the cost?
For orders over £300 you can pay in three monthly instalments, interest free.
04
Aftercare
My glasses are loose. Do I need an appointment?
No. Pop in any time we are open and we’ll adjust them while you wait, for free.
What if I can’t get used to my new lenses?
Tell us within 60 days and we’ll check them and remake the lenses once, free of charge.
Do you repair frames bought elsewhere?
Yes. Small fixes are free; larger repairs are on our Aftercare page.