Aftercare
Glasses that fit on day one, and on day nine hundred.
Bring them back whenever they slip, pinch or squeak. Most fixes take ten minutes and cost nothing, even if you bought them somewhere else.
Free, forever
Adjustments for life
Straightening, re-fitting and new nose pads for any Brillmoor frame, for as long as you own it.
2 years
Frame warranty
If a hinge, weld or temple fails through normal wear, we repair or replace it.
60 days
Non-adapt guarantee
Can’t get used to your new lenses? We’ll remake them, once, free of charge.
Same day
Repairs while you wait
Loose screws, missing pads and wonky arms, usually fixed while you browse.
50% off
Lens replacement
Scratched your lenses in the first year? New ones at half price.
Free
Ultrasonic clean
Any glasses, from any shop. Pop in, and they come back sparkling.
Repairs
Repair prices, written down.
For frames bought elsewhere. Brillmoor frames are covered by the warranty for two years.
Screw or nose pad
While you wait
Free
Hinge repair, acetate
Two to three days
from £25
Solder a metal frame
Sent out, seven days
from £35
New lenses in your own frame
Five working days
from £60
New temple arms
Order dependent
from £20
Care at home
Four habits that add years to a frame.
01
Rinse before you wipe
Dust scratches. A splash of lukewarm water and a drop of washing-up liquid first.
02
Two hands on, two hands off
Pulling with one hand slowly bends the hinge and the front out of line.
03
Case, not pocket
A soft case is better than nothing. A hard case is better than a soft one.
04
Never on the dashboard
Heat warps acetate and can damage lens coatings in a single afternoon.
Glasses feeling loose?
Pop in any time we’re open. No appointment needed for adjustments.